Professional Experience

Lead User Experience Designer

FrontStream | August 2018 – Present

  • Leading initiatives to create best-in-class, usable and accessible user experiences
  • Guiding and mentoring others in the design of the experience, through task analysis, flows, information architecture, and interaction design
  • Planning and conducting research, co-design and user testing to further define solutions, and validate design strategy

User Experience Designer

Constant Contact | April 2017 – July 2018

Associate User Experience Designer

Constant Contact | October 2015 – April 2017

  • Partnered with project teams that include Product Management, Development, Quality Engineering, and Product Marketing to arrive at requirements, user needs, and design feasibility
  • Produced wireframes, sketches, storyboards, workflows, and clickable prototypes for usability testing

Web Designer

World Travel Holdings | February 2014 – October 2015

  • Created web initiatives to improve website effectiveness, customer experience, usability, and navigation using ad banners, targeted emails, promotional pages, user interfaces, and content flow
  • Owned full design responsibility for four assigned brands, managing three additional brands on an as-needed basis

Designer

American Tower | November 2010 – February 2014

  • Designed microsites, landing pages, and email campaigns for various segments and targeted market
  • Developed design system for application management tools

Web & Graphic Designer

Pine Manor College | November 2007 – November 2010

  • Responsible for website maintenance, including content updates, image design, and training content managers
  • Responsible for new information architecture of school’s website as part of a redesign project

Skills

  • Sketch
  • InVision
  • Axure
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Understanding of HTML and CSS
  • Proficient on both Mac and PC platform

Education

Rensselaer Polytechnic Institute

Troy, New York | May 2007

Bachelor of Science: Electronic Media, Arts, and Communication

Minor: Information Technology

Franklin College Switzerland

Lugano, Switzerland | Spring 2006

Semester Abroad

Volunteer Experience

Image Restoration Volunteer

Operation Photo Rescue | October 2013 – Present

Restore damaged photos belonging to victims of natural disasters

Museum Volunteer

Isabella Stewart Gardner Museum | April 2010 – Present

Greet and engage visitors in galleries, provide general information, and lead introductory talks